REEXAMINING CONFLICT RESOLUTION STRATAGEMS AND EMPLOYEES’ PRODUCTIVITY IN SELECTED NIGERIAN HIGHER EDUCATIONAL INSTITUTIONS

Abstract

This study examined conflict resolution stratagems and organizational performance of selected tertiary institution in Nigeria with focus on tertiary institutions within Edo State, Nigeria. The study used survey design with sample of 150 respondents purposively selected in three Universities- Benson Idahosa University (Edo South), Samuel Adegboyega University (Edo Central) and Edo State University Uzairue (Edo North). The study adopted primary data with the aid of questionnaire which were analyzed using tables and simple percentages (%) while correlation and regression analysis were employed to test the hypotheses. The findings of this study reveal that there is a positive relationship between conflict resolution strategies and organizational performance of tertiary institutions in Nigeria. This study therefore recommends among others that tertiary institutions should pay attention to conflict management and resolve conflicts more at the infant stage rather than allowing it to escalate and affect productivity of the organization.